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Supporting business development is in our DNA – becoming a customer of Barbour ABI will not only allow you to access the market leading construction project database, but you will receive a dedicated client manager from our experienced team devoted to the success of our customers.
Your dedicated client manager will take time to understand the intricacies of your business – what are your growth or strategic goals? And where do you want to start winning more work? From the moment you join our community, you will feel like your client manager is an extension of your own team: supporting you to implement Barbour ABI effectively, arranging training, and giving you tips and tricks on how you can make the intelligence we provide work hard on your behalf.
We take a proactive approach to ensuring customers are happy and that we are providing the tools and support they need to succeed and flourish using our invaluable industry tool.
You will hear from us often; we support our customers everyday using a plethora of communication channels to make accessing our experts as easy and convenient as possible. Using phone, email, live chat and social media – your dedicated client manager and the wider team is always on hand to answer your questions and share insight to help you achieve your goals.
We take our role as market leader very seriously indeed, and we are constantly looking at ways that we can add even more value to our customers.
Each month we release an interactive, informative and insightful update to our Community. We include the latest developments from the Barbour ABI group as well as interviews from key figures in the industry.
We also include regular industry-focused reports that relate our industry to current affairs, economic developments and key trends. Written by our expert economics team and used regularly by national journalists, authorities and government departments, these reports come free of charge to customers with a subscription to Barbour ABI.
With Barbour ABI we get precise information on the projects we target and they are constantly updated, this results in a very powerful prospecting tool and creates a devise that saves time and effort but also means we have a focused approach to new business development.
The data has been great, always including the information that I need to find a site and who to contact.
Customer service is always quick, personalised and the team are on hand to help us develop the way we use Barbour and train new users.
The level of customer service is excellent! The frequency and nature of our contact with our Account Manager is just right and always supported by an excellent technical knowledge.
I would describe the service received from Barbour ABI as EXCELLENT. Our Account Manager is always available for advice, guidance and on-hand to escalate priority requests when required.
Barbour ABI has increased our business opportunities in many areas and has become a very useful tool for extracting customer and project intelligence that has generated some excellent leads.
The Openings product is very impressive. My team are actively using it every day and we will be renewing for the foreseeable future and frequently recommend this product to our clients.
We have always received a swift, friendly and competent service from our Account Manager, who is always reachable and responsive to our email requests.
The Insights tool provides a detailed and manageable system of analytics that allows my work as Head of Marketing to be made quicker and easier.