Barbour ABI Logo

Client Success

it’s in our DNA

Request A Callback

Just fill in your details below and a member of our team will give you a call.

barbour arrow Claim your 10 FreeProject Leads today




    This individual would like to be kept up to date with the latest information about Barbour ABI and other related products and services
    Tick this box if you are happy for us to keep you up to date with the latest information about Barbour ABI and other related products and services. You can also view our Privacy Policy

    Claim your 10 free
    Project leads today

    We understand the

    formula for success…

    Your Business Goals + Barbour ABI’s Market-Leading Expertise
    Our Partnership with You
    = Success for your Business

    Helping you

    Win More Business

    Get in touch with us and see how we can help you win more work.

    The Barbour ABI Difference

    • A warm welcome to your partnership with us
    • We will map out your journey to success – including how we can reinforce your short, mid and long-term business goals
    • Dedicated Client Manager assigned within the first week of sign up
    • Access to market-leading data in three clicks, with 99% uptime
    • Communication channels to suit you, with a personal response from us in as little as two minutes
    • Access to Barbour ABI wherever you are – 24/7 (mobile and desktop)
    • Webinars and training sessions to suit your needs
    • Access to a platform that is continually developing
    • Working with a company trusted by the Office of National Statistics (ONS), Construction Products Association (CPA) and BRE
    • Frequent contact with us throughout your journey
    • Building a foundation for success from the start

    Experts at Building Trust

    Right from the start, working with us will not only provide you with access to Barbour ABI’s market-leading platform, a dedicated Client Manager will be assigned to you who will ensure you’re on the pathway to success.

    You will build an excellent relationship with your Client Manager, who will take time to understand the intricacies of your business, as well as your unique needs and aspirations. They will soon become a valued extension of your team and will support you with how to use the Barbour ABI platform effectively – making the intelligence work hard on your behalf.

    John McMullan

    Group Commercial Director
    Email John McMullan

    Sharon Mahoney

    Sales Director
    Email Sharon Mahoney

    Richard Pennington

    Client Success Manager
    Email Richard Pennington

    Laura Hancocks

    Client Success Manager
    Email Laura Hancocks

    Keeping You Better Connected

    At Barbour ABI, we take a proactive approach to ensuring clients are happy. We want to provide the tools and support needed to succeed and flourish using our invaluable platform. Whether you’re a product manufacturer looking for high value commercial projects nationally, a recruitment agency looking to place the best construction candidates within your local region or a contractor wanting to build new relationships within the industry – we have the expertise to connect you to a wealth of data and intelligence catered specifically to your business goals.

    When you become a client of ours, you can expect to hear from us frequently. We seek to support our clients every day through various communication channels to make accessing our experts as easy and convenient as possible. Using phone, email, live chat and social media – your dedicated Client Manager and the wider team is always on hand to answer your questions and share insight to help you achieve your goals.

    Adding Value to the Industry

    We pride ourselves on being market leader and take this role very seriously, continuously developing and seeking new ways to add value throughout our clients’ journey with us. During every interaction with our wide range of clients across key sectors including infrastructure, leisure, residential and retail, we use this opportunity to ensure they have access to the data and intelligence they need – seeking to develop our products and services in line with demand.

    To further nurture the Barbour ABI community in addition to our other products and services, we release an interactive and informative update each month. This includes details on the latest developments from the Barbour ABI group, as well as insights from key figures in the industry.

    We also feature regular industry-focused reports that relate current affairs, economic developments and key trends to our industry. Written by our expert economics team and used regularly by national journalists, authorities and government departments, as well as by many of our clients in their monthly business meetings, these reports come free of charge to clients with a subscription to Barbour ABI.

    Client Success

    Journey

    Stage One

    to success

    Onboarding

    Week 1

    Welcome

    You will be introduced to your dedicated Client Manager and set up on the Barbour ABI platform

    Month 1

    Weekly Catch-Ups

    Your Client Manager will be in touch regularly to assess your specific needs and ensure your journey is off to the best start

    Month 2

    Sales Check-In & Training Review

    The sales representative will check in with you to make sure you are happy after your first month with us. Your Client Manager will also speak to you about your training needs and ensure you have the right knowledge to fully utilise the Barbour ABI platform for your business

    Stage Two

    to success

    Nuture

    Months 3-9

    Review & Report

    Your Client Manager will be in touch at least once a month to ensure you are fully supported. You will also receive a quarterly usage report* that will provide you with valuable usage data and give you visibility on how your team is engaging with the platform.

    *minimum usage required

    Stage Three

    to success

    Implement

    Months 10-12

    Annual Update & Assessment

    We will send you reminders of your renewal and will review your service needs for the year ahead. Further training will be provided as required and we will continue to support new users as part of your recruitment process

    Stage Four

    to success

    Advance

    Year 2 and beyond

    Continue your Journey

    Your Client Manager will keep supporting you and you will receive a detailed annual usage report year-on-year to track your progress with us and assess your growing needs

    Why our clients love Barbour abi

    <
    >