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Right from the start, working with us will not only provide you with access to Barbour ABI’s market-leading platform, a dedicated Client Manager will be assigned to you who will ensure you’re on the pathway to success.
You will build an excellent relationship with your Client Manager, who will take time to understand the intricacies of your business, as well as your unique needs and aspirations. They will soon become a valued extension of your team and will support you with how to use the Barbour ABI platform effectively – making the intelligence work hard on your behalf.
At Barbour ABI, we take a proactive approach to ensuring clients are happy. We want to provide the tools and support needed to succeed and flourish using our invaluable platform. Whether you’re a product manufacturer looking for high value commercial projects nationally, a recruitment agency looking to place the best construction candidates within your local region or a contractor wanting to build new relationships within the industry – we have the expertise to connect you to a wealth of data and intelligence catered specifically to your business goals.
When you become a client of ours, you can expect to hear from us frequently. We seek to support our clients every day through various communication channels to make accessing our experts as easy and convenient as possible. Using phone, email, live chat and social media – your dedicated Client Manager and the wider team is always on hand to answer your questions and share insight to help you achieve your goals.
We pride ourselves on being market leader and take this role very seriously, continuously developing and seeking new ways to add value throughout our clients’ journey with us. During every interaction with our wide range of clients across key sectors including infrastructure, leisure, residential and retail, we use this opportunity to ensure they have access to the data and intelligence they need – seeking to develop our products and services in line with demand.
To further nurture the Barbour ABI community in addition to our other products and services, we release an interactive and informative update each month. This includes details on the latest developments from the Barbour ABI group, as well as insights from key figures in the industry.
We also feature regular industry-focused reports that relate current affairs, economic developments and key trends to our industry. Written by our expert economics team and used regularly by national journalists, authorities and government departments, as well as by many of our clients in their monthly business meetings, these reports come free of charge to clients with a subscription to Barbour ABI.
You will be introduced to your dedicated Client Manager and set up on the Barbour ABI platform
Your Client Manager will be in touch regularly to assess your specific needs and ensure your journey is off to the best start
The sales representative will check in with you to make sure you are happy after your first month with us. Your Client Manager will also speak to you about your training needs and ensure you have the right knowledge to fully utilise the Barbour ABI platform for your business
Your Client Manager will be in touch at least once a month to ensure you are fully supported. You will also receive a quarterly usage report* that will provide you with valuable usage data and give you visibility on how your team is engaging with the platform.
*minimum usage required
We will send you reminders of your renewal and will review your service needs for the year ahead. Further training will be provided as required and we will continue to support new users as part of your recruitment process
Your Client Manager will keep supporting you and you will receive a detailed annual usage report year-on-year to track your progress with us and assess your growing needs
The data has been great, always including the information that I need to find a site and who to contact.
Barbour ABI is a valuable and effective tool for our business day to day. Our sales team utilise this service to gather vital information which helps them prepare for their meetings, the amount of accessible data and support offered by the Barbour ABI team really allows us to extract the information with confidence.
It has given us access to a huge bank of project information and project leads for us to follow up and look into further. Having the information at our finger tips also makes it easier to qualify projects.
The Openings product is very impressive. My team are actively using it every day and we will be renewing for the foreseeable future and frequently recommend this product to our clients.
We always recommend Barbour ABI to all our clients when they are looking for construction project insight. Ali, our Barbour ABI contact is always incredibly helpful in helping me put forward proposals to clients. Wouldn’t go anywhere else!
With Barbour ABI we get precise information on the projects we target and they are constantly updated, this results in a very powerful prospecting tool and creates a devise that saves time and effort but also means we have a focused approach to new business development.
Barbour always provide us with excellent service. When we need to discuss something they are always responsive and make sure we get the right outcome.
We have always received a swift, friendly and competent service from our Account Manager, who is always reachable and responsive to our email requests.
I used to use a competitor for 20 years and always thought their information was far superior to Barbour ABI’s, however, I have had a big change of heart and now really rate their research and data very highly.