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Supporting business development is in our DNA – becoming a customer of Barbour ABI will not only allow you to access the market leading construction project database, but you will receive a dedicated client manager from our experienced team devoted to the success of our customers.
Your dedicated client manager will take time to understand the intricacies of your business – what are your growth or strategic goals? And where do you want to start winning more work? From the moment you join our community, you will feel like your client manager is an extension of your own team: supporting you to implement Barbour ABI effectively, arranging training, and giving you tips and tricks on how you can make the intelligence we provide work hard on your behalf.
We take a proactive approach to ensuring customers are happy and that we are providing the tools and support they need to succeed and flourish using our invaluable industry tool.
You will hear from us often; we support our customers everyday using a plethora of communication channels to make accessing our experts as easy and convenient as possible. Using phone, email, live chat and social media – your dedicated client manager and the wider team is always on hand to answer your questions and share insight to help you achieve your goals.
We take our role as market leader very seriously indeed, and we are constantly looking at ways that we can add even more value to our customers.
Each month we release an interactive, informative and insightful update to our Community. We include the latest developments from the Barbour ABI group as well as interviews from key figures in the industry.
We also include regular industry-focused reports that relate our industry to current affairs, economic developments and key trends. Written by our expert economics team and used regularly by national journalists, authorities and government departments, these reports come free of charge to customers with a subscription to Barbour ABI.
The inclusion of key contact details has enabled me to get in touch with key decision makers and circumvent what can be a frustrating process through company switchboards.
We have always received a swift, friendly and competent service from our Account Manager, who is always reachable and responsive to our email requests.
Barbour ABI is a valuable and effective tool for our business day to day. Our sales team utilise this service to gather vital information which helps them prepare for their meetings, the amount of accessible data and support offered by the Barbour ABI team really allows us to extract the information with confidence.
I wanted you to be aware of the professionalism of one of your team members Lee Oxton. Lee and I spent some time doing some basic training on your system, he was excellent at explaining the many features and benefits of your platform and his thoroughness was exemplary. Barbour ABI are most certainly in fantastic hands for the future if this is an example of your customer service.
The Insights tool provides a detailed and manageable system of analytics that allows my work as Head of Marketing to be made quicker and easier.
It has given us access to a huge bank of project information and project leads for us to follow up and look into further. Having the information at our finger tips also makes it easier to qualify projects.
The volume of projects, companies and contacts on the database has helped Garic’s sales team book initial meetings for projects. As a team we find it especially useful to breakdown the projects into an area, so each account manager has a select number of projects to work on.
Barbour ABI has increased our business opportunities in many areas and has become a very useful tool for extracting customer and project intelligence that has generated some excellent leads.
Since we’ve featured on Barbour Product Search we’ve had plenty of enquiries and I’ve been very happy with the quality of the leads received.